Shipping Policy - Returns and Exchange

Shipping costs with PepMelon

The shipping costs stated here apply exclusively to individual orders. At the time of ordering, the exact shipping costs will be calculated based on the recipient’s exact address before payment.

Delivery is handled by DPD, GLS, DHL and combined with locel shipping poviders.

Delivery cost includes: 

- the fee set by the transport company based on shipping address
- shipping packages
- delivery preparation fee - includes: order assembly labour costs + materials and printing costs for shipping label and custom clearance documents, invoices.

Duties at import, custom clearance

Depending on the country of destination, import duties may apply (e.g. customs duties).

If you don’t see shipping rates at checkout, or the system says we do not deliver on that address, contact us by e-mail at hello@pepmelon.com to get shipping cost offer based on the address.

Returns & Exchange

Contact us by e-mail: hello@pepmelon.com within: 14 days after delivery.

Send returns to PepMelon Puskás Éva Katalin, Márton utca 12. 2/5, Budapest 1094, Hungary within: 14 days after delivery.

Please contact us if you have any problem with your order, maybe we can find a better solution before returning a product. 

Terms of return

In accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be provided for:

1. the supply of goods made according to the specifications of the consumer or clearly tailored to him/her;
2. sealed goods that have been unsealed after delivery and are therefore not suitable for return for reasons of health protection or hygiene,

Therefore, we reserve the right to refuse returns at our discretion.
This applies especially to underwear, swimwear and bikinis! And for all made to order products.
If the problem is due to a product defect, an exchange is still possible, so please first contact us send the problem, and photos of the product/package.

Buyers bear the shipping costs for returns. If the item is not returned in its original condition, the buyer is responsible for any loss of value.

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

To: PepMelon Puskás Éva Katalin, Márton utca 12. 2/5, Budapest 1094, Hungary, Mail: hello@pepmelon.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in case of communication on paper)

– Date

_______________

(*) Delete as applicable.